We don't just clean,
we care!

DISINFECTION

Is the service safe?
Our service is eco-friendly and completely safe for the community. We recommend you cover any food related items prior to the service. After the service you will need to allow minimum of 30 minutes for the disinfectant to dry after which you can re-enter your home, office or business.
Will it have a bad smell & for how long?
It does not stink. The smell usually disappears 100 % within about 30 minutes (for a well-ventilated area)
How much time will the application process take & should we vacate the area?
It depends on the area to be disinfected & the details of the work but in general, it should take around 1 hour to finish up to 500 M2. We highly recommend leaving the area till all the disinfection process is completed. You can use the area within a period of 30 to 60 minutes of disinfection completion
How often (what timeframe) should Disinfectant treatments be completed?

The timeframe for re-application for disinfection treatments will be different for each site. We recommend the following as a guideline to reduce risk:

High traffic areas or large commercial environments with multiple visitors – Daily
Schools / Large commercial offices with the same people occupying – Weekly
Small offices with low occupancies – Fortnightly to Monthly

PEST TREATMENT

Why should I hire a professional when I can try and do it myself?
Pests are a resilient bunch and are experts at hiding and entering a home in places you would never think. A pest management professional will know where to look for pests and make expert recommendations on what it will take to prevent or eliminate pests. Also, a licensed pest professional is the only person who can apply pesticides.
What dangers do pests pose to my family?
Pests can pose a variety of threats to your family or home including food-borne illnesses like E. coli and salmonella and asthmatic allergic reactions to cockroaches are some of the health threats pests present. Termites can also threaten your home’s structural integrity.
How much do your pest control services cost?
The most frequently asked questions. How much do pest control services cost? This cannot be answered without site inspections as the price of pest control is based on various factors such as frequency, size of premise and type of pest species.

Post Construction

What is it?
Construction clean-up is a service provided to brand new homes or homes that are being remodeled.
What we provide?
We provide the light cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the home over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. Spick and Span focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. Spick and Span does not do rough clean.

Upholstery Cleaning

What cleaning procedures does the manufacturer recommend ?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.
How long it will take my furniture to dry ?
Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 6-12 hours.

Deep Cleaning

What should I do before a home cleaning service?
To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams.
How long will the Deep Cleaning or Spring Cleaning take?
The time involved is working hours, which means 4 hours can be covered by 2 people working together for 2 hours, or 1 person for 4 hours. A deep cleaning typically takes twice as long as a normal cleaning. Studio and 1-bedroom apartments usually require 4-5 hours. Houses and apartments with 2 bedrooms typically need 5-6 working hours
What are your customer service hours?
Our customer service team is available Saturday to Thursday, 8.30am to 5.30pm. Simply get in touch via the Contact page or facebook page.

Carpet Shampooing

Is professional carpet cleaning expensive?
Professional carpet cleaning can be just pennies compared to the cost of replacing it. Call today to get an estimate from one of our professionals.
How long will it take to have my carpets cleaned at my home?
The amount of time will be contingent on the size of the area needing to be cleaned and processes used – either low moisture, portable extraction, or truck-mount extraction, in terms of efficiencies and time. A highly trained ServiceMaster technician can help you choose a program that best meets your needs and schedule.
Will carpet cleaning be disruptive to my family?
The team at Service Master will work with you to schedule a time convenient for you. Our technician will inform you of estimated dry times needed.
How often do I need to get my carpets professionally cleaned?
To keep your carpets in your home looking their best, we recommend having your carpets professionally cleaned every 6-12 months depending on traffic. Many carpet manufacturers require professional cleaning to maintain your warranty, so save your cleaning receipts.
When will I be able to walk on my floors after a carpet cleaning?
Allow drying time of six to eight hours before you walk on your carpet. It is best to wait two days before placing heavy furniture back onto carpet if not using blocks
Do I need to do anything prior to the technician arriving for my scheduled service?
Yes. Remove breakables from the tops of furniture in the room we will be cleaning. Pick up items from the floor, such as rugs, plants, toys, pet beds, etc. Pre-vacuum all areas to be cleaned.

Others

Do you have guarantee in your work?
Yes at Spick n Span we strive for 100% satisfaction. If you are not happy with any or all of the cleaning we provide, please call. We are always available to fix the problem.
Are there any agency fees or other charges on top of your rates?
No. We do not charge a monthly/yearly fee, agency fee or commission. There are no hidden costs or charges. Our service is charged per hour or at a fixed price per property.
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